Enforcing User Identification and Communication Transparency on the KasiConvocation Platform
Effective Date: 01 April 2025
Last Updated: 12 August 2025
1. Introduction
This RICA Compliance Policy sets out the commitment and procedures adopted by KasiConvocation (Pty) Ltd (“KasiConvocation”, “the Platform”, “we”, “us”, or “our”) to ensure full compliance with the Regulation of Interception of Communications and Provision of Communication-Related Information Act, No. 70 of 2002 (“RICA”), and all related legal frameworks governing digital platforms operating within the Republic of South Africa.
RICA is a national law designed to regulate the lawful interception of communications and the provision of communication-related information. It further imposes obligations on service providers particularly those involved in electronic communication, information systems, or financial transactions to collect, verify and retain specific information about their users. The objective of the Act is to combat serious crimes such as fraud, money laundering, identity theft, and terrorism by ensuring traceability and accountability of communications and transactions conducted through digital platforms.
As a fintech platform enabling group-based financial activity, savings, and communication, KasiConvocation operates within the regulatory domain of RICA and therefore bears a legal and ethical obligation to ensure that all users are properly identified, authenticated and traceable.
This policy is not merely a legal requirement; it is an expression of our broader commitment to:
• Protect the integrity and security of our user community.
• Prevent misuse of our platform for illegal or harmful purposes.
• Safeguard user data in compliance with both RICA and the Protection of Personal Information Act (POPIA).
• Promote financial and communication transparency, especially within the informal saving and investment ecosystems that we serve.
The provisions of this policy apply to all individuals who access, register or participate in any of the services offered through KasiConvocation. It outlines the procedures we follow to collect, verify, store, retain and (when necessary) disclose personal information and communication-related data in a lawful, secure and accountable manner.
By accessing or using KasiConvocation, users acknowledge that they are entering a regulated environment where certain identity verification and data compliance processes are mandatory. These processes form part of our broader risk management framework and are foundational to building a trusted, legally compliant and socially responsible platform.
2. Purpose of the Policy
The primary objective of this RICA Compliance Policy is to ensure that KasiConvocation, as a digital group-saving and financial collaboration platform, operates within the bounds of South African telecommunications and data interception laws. In particular, this policy is intended to give effect to the requirements of the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 2002 (Act No. 70 of 2002) ("RICA") and related legislation such as the Electronic Communications and Transactions Act (ECTA) and the Protection of Personal Information Act (POPIA). This policy has been established for the following purposes:
2.1. Ensure Proper Identification and Verification of All Users
KasiConvocation provides a platform for financial collaboration, communication and digital transactions. As such, we must have clear and accurate identification of all users interacting on the platform to:
2.1.1. Comply with the legal requirement that all users of communication services be properly identified before being granted access.
2.1.2. Prevent impersonation or identity fraud which could compromise the financial interests or data privacy of individuals or groups using the platform.
2.1.3. Ensure traceability of users in the event of any investigation related to illegal activity, communication fraud or financial misconduct.
2.1.4. Support responsible usage of the platform by building an environment where all users are aware that their identities are verified and that anonymity will not shield unlawful behaviour.
2.2. Prevent Misuse of the Platform for Unlawful or Fraudulent Purposes
Given the sensitive nature of communal financial activity and communication hosted on KasiConvocation, the platform must be safeguarded against misuse, including but not limited to:
2.2.1. Fraudulent savings or investment schemes initiated under false identities.
2.2.2. Unauthorized access to group funds or communications.
2.2.3. Use of the platform for money laundering or funding of illegal activity.
2.2.4. Scams or exploitation of vulnerable users within stokvel or group-saving communities.
2.2.5. Creation of groups or accounts under false pretences to deceive, extort or mislead others.
2.3. Ensure Legal Compliance with RICA on Communication Interception and Cooperation
RICA obliges service providers that enable electronic communications or store communication-related information to:
2.3.1. Retain certain types of user data and metadata (e.g., communication logs, IP addresses, identifiers).
2.3.2. Ensure that such data can be made available to lawful authorities under warrant or request.
2.3.3. Maintain systems that allow for lawful interception or monitoring when required by the courts or security agencies.
KasiConvocation acknowledges these obligations and is committed to:
2.3.4. Implementing the necessary data collection, encryption and retention systems to comply with lawful requests.
2.3.5. Establishing protocols to ensure only authorized requests from valid law enforcement channels are acted upon.
2.3.6. Protecting user data from unauthorized interception while fulfilling lawful obligations in line with RICA.
This clause ensures our operations are both transparent and cooperative with legitimate enforcement needs without compromising user trust or privacy beyond what the law permits.
2.4. Maintain Integrity, Trust and Legal Compliance in All Platform Operations
At its core, this policy supports KasiConvocation’s broader mission: to create a safe, secure and transparent ecosystem for community-based saving, investing and financial empowerment.
This purpose is fulfilled by:
2.4.1. Enhancing trust among users who know that all participants are verified and accountable.
2.4.2. Safeguarding the integrity of group savings by eliminating fake accounts or untraceable transactions.
2.4.3. Ensuring legal compliance not only with RICA but also with broader digital platform laws including POPIA and ECTA.
2.4.4. Positioning KasiConvocation as a responsible fintech operator, thereby enabling future growth, partnerships, and regulatory approvals (such as financial service licenses or banking integration).
3. Scope of Application
This RICA Compliance Policy applies comprehensively to all categories of stakeholders interacting with the KasiConvocation platform, in any capacity, whether directly or indirectly, and regardless of geographical location, subject to applicable laws. The following categories are included:
3.1 Users of the KasiConvocation Platform
This includes:
3.1.1. Registered Users
All individuals who have completed the KasiConvocation sign-up process and have an active account, whether personal or group based.
3.1.2. Prospective Users
Individuals who have initiated registration but have not yet completed identity verification.
3.1.3. Guest Users
Individuals engaging with certain platform functionalities without full registration (e.g., browsing public content, reading group terms before joining, or viewing platform promotions).
3.1.4. Mobile and Web-Based Access
This policy covers users accessing the platform via any device, including mobile applications (iOS, Android), web browsers or any future digital interface.
3.2 Stokvels, Groups and Associated Entities
This includes:
3.2.1. Registered Stokvels
Any formal savings or investment group that has been registered on the platform, regardless of whether it operates as a rotating savings scheme, fixed-term investment group, burial society or any other community-based financial structure.
3.2.2. Informal Groups
Groups of individuals pooling funds without formal bylaws but using the platform for savings, investment or payment purposes.
3.2.3. Investment Clubs
Groups specifically formed for joint investments in property, businesses, financial instruments or other ventures.
3.2.4. Sub-Groups
Any subgroup created within a larger stokvel or network for specialized purposes, such as fundraising, emergency savings or project-specific investments.
3.3 Individual Participants in Group Activities
This includes:
3.3.1. Any member of a stokvel or group who contributes funds, receives distributions, votes on group decisions or participates in communication within the platform.
3.3.2. Any administrator, treasurer, or committee member responsible for managing group funds or records on the platform.
3.3.3. Non-member contributors, such as individuals making one-off deposits into a group account.
3.4 Personnel and Representatives
This includes:
3.4.1. KasiConvocation Employees
All staff directly employed by KasiConvocation who handle, verify, process, store or access user information.
3.4.2. Third-Party Service Providers
Contractors, consultants, or partners providing services related to identity verification, customer support, payment processing, marketing or technical development.
3.4.3. Verification Agents
Individuals or entities authorized by KasiConvocation to collect, review or confirm RICA-related information from users.
3.4.4. Platform Administrators
Persons with backend access rights for data management, compliance monitoring or technical maintenance.
3.5 Activities Covered
This policy applies to all activities involving:
3.5.1. Account Creation
Registration, onboarding and identity verification processes.
3.5.2. Savings & Investments
Contributions, withdrawals, fund allocations and financial tracking.
3.5.3. Communication Services
In-app chat, notifications, messages or any other form of user-to-user or group communication.
3.5.4. Data Handling
Collection, processing, storage, transmission or deletion of personal and group data.
3.6 Universal Application
The obligations and protections under this policy apply regardless of:
3.6.1. Whether a user is in South Africa or abroad (if they are using the platform to connect with South African users or participate in South African financial activities).
3.6.2. Whether the interaction is ongoing or temporary.
3.6.3. Whether the activity is initiated by the user, a group administrator or the platform.
4. User Identification Requirements
In compliance with the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 70 of 2002 (“RICA”) and to protect the security and integrity of the KasiConvocation platform, every user is required to provide accurate, verifiable personal information before their account can be activated or before they are permitted to initiate or participate in any financial transaction, communication service or group activity within the platform. This identification process ensures that all users are known, traceable and legally registered, thereby preventing unlawful activity such as fraud, identity theft or money laundering.
4.1. Mandatory Information to Be Provided
Each user must supply all of the following identification details:
4.1.1. Full Legal Name
o As reflected on the user’s official identity document (RSA Green ID Book, Smart ID Card, or valid foreign passport).
o The name provided must match exactly with the submitted documentation; nicknames, abbreviations or altered names are not permitted.
4.1.2. Identification Number
o South African Citizens and Permanent Residents: Valid South African ID number.
o Foreign Nationals: Valid passport number and country of issue.
o All identification documents must be valid and unexpired at the time of submission.
4.1.3. Residential Address
o The physical address where the user ordinarily resides, supported by proof of residence not older than three (3) months at the date of submission.
o Acceptable proof includes:
– Utility bill (electricity, water, gas)
– Bank or credit card statement
– Municipal rates statement
– Lease agreement or mortgage statement
– An official letter from a local authority, tribal authority or employer confirming residence.
o P.O. Boxes are not acceptable as proof of residence.
4.1.4. Mobile Phone Number
o A valid and active mobile number registered in the user’s own name (as per RICA requirements for SIM registration).
o Prepaid numbers must still comply with RICA SIM registration regulations.
4.1.5. Selfie with ID Document (Biometric and Visual Verification)
o A live, clear photograph (“selfie”) of the user holding their ID or passport, ensuring the face and identification details are fully visible.
o This will be used for biometric verification, fraud prevention and to match the user’s real-time image to the document photo.
4.2. Verification Process
4.2.1. All submitted documents and details will be digitally verified using trusted third-party verification systems and/or manual review by KasiConvocation’s compliance team.
4.2.2. Verification must be completed and approved before:
o The user account is activated.
o Any funds are deposited, withdrawn or transferred.
o The user joins or forms any stokvel or investment group within the platform.
4.2.3. If verification fails, users will be notified and required to resubmit correct information within a specified period.
4.3. Duty to Update Information
4.3.1. Users are legally obliged under RICA to keep their personal and contact details accurate and current.
4.3.2. Any change in name, residential address, or mobile number must be updated on the platform within 14 days of the change.
4.3.3. Failure to update may result in:
o Temporary suspension of the user account.
o Restriction from participating in savings or investment activities.
o Reporting to the relevant authorities if discrepancies suggest fraudulent activity.
4.4. Consequences of Non-Compliance
4.4.1. If a user fails to provide accurate or valid information:
o Account creation or activation will be denied.
o Access to platform features will remain restricted until verification is complete.
o Persistent non-compliance may lead to permanent account closure and reporting to law enforcement authorities.
5. Verification Procedures
To comply with the requirements of the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA), KasiConvocation shall implement a structured, multi-step verification process for all users registering on or using the platform. This process ensures that the identity and residential address of each user is accurately confirmed before granting access to the platform’s full functionality, particularly where financial transactions or communications are involved.
5.1 Identity Verification
5.1.1. Primary Verification Method
KasiConvocation will collect the user’s full legal name, South African Identity Document (ID) number or valid passport number (for foreign nationals), date of birth, and a clear, legible copy of the official identification document.
5.1.2. Photographic Confirmation (Selfie)
Users may be required to upload a real-time selfie holding their ID document to allow biometric matching and confirm document authenticity.
This will assist in preventing impersonation or identity theft.
5.1.3. Third-Party or Automated Validation
The platform will engage reputable third-party verification service providers or use automated identity authentication systems that cross-check data against official government or credit bureau databases.
Where automated systems flag discrepancies, manual review will be conducted.
5.1.4. Failed Verification Attempts
Users who fail the initial verification process will be notified promptly and given seven (7) calendar days to rectify the issue by submitting correct or additional documentation.
Repeated failure to provide correct information may lead to account restrictions or closure.
5.2 Residential Address Confirmation
5.2.1. Proof of Residence Requirements
Users must provide a document not older than three (3) months that clearly displays:
o The user’s full legal name.
o The physical residential address (no PO boxes).
o The date of issue.
Accepted documents include:
o Municipal utility bills.
o Bank statements.
o Lease or rental agreements.
o Official letters from a municipal authority, traditional leader, or employer.
5.2.2. Alternative Address Confirmation
In cases where the user does not possess formal documentation (e.g., rural areas), KasiConvocation will accept an affidavit confirming residence, signed and stamped by a Commissioner of Oaths, along with supporting community verification where possible.
5.3 Ongoing Verification and Compliance Audits
5.3.1. Periodic Compliance Checks
To maintain RICA compliance, KasiConvocation may conduct regular audits of user records.
Users may be requested, at any time, to update their identity or address information if:
o The existing documentation has expired.
o The user’s details have changed (e.g., relocation, name change).
o There is suspicion of fraudulent activity.
5.3.2. Random Sampling
Compliance audits may include random sampling of active accounts to ensure information remains accurate.
5.3.3. Timeframe for Updates
Users will be granted 14 calendar days from the date of request to provide updated or corrected documentation.
5.4 Restrictions for Non-Compliance
5.4.1. Temporary Account Limitation
Where verification is pending or incomplete, certain functionalities (e.g., withdrawals, fund transfers, group formation) may be temporarily disabled until the process is completed.
5.4.2. Suspension for Fraudulent Documentation
Any user found to have submitted fraudulent, altered, or stolen documents will have their account suspended immediately, and the matter may be reported to law enforcement authorities in accordance with applicable laws.
5.4.3. Termination for Persistent Non-Compliance
If a user fails to comply with verification requests after two (2) written reminders, KasiConvocation reserves the right to permanently terminate the account and withhold certain services in line with RICA and POPIA obligations.
5.5 User Notification
5.5.1. All verification requests, rejections or approvals will be communicated to the user via:
o The email address linked to their account.
o An in-app notification system.
5.5.2. Notifications will include:
o The reason for the request or rejection.
o Clear instructions for resubmitting documentation.
o Relevant deadlines for compliance.
6. Data Retention and Storage
6.1 General Principle
KasiConvocation is committed to storing all user data in a manner that ensures its integrity, confidentiality and availability, in full compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 70 of 2002 (“RICA”), and any other applicable legislation.
6.2 Categories of Data Covered
For the purposes of this policy, the following categories of data are subject to retention and storage requirements:
6.2.1. Identification Data: Full name, ID/passport number, date of birth and proof of address.
6.2.2. Contact Data: Phone numbers, email addresses and linked communication accounts.
6.2.3. Verification Data: Biometric data (if collected), verification photos and copies of identification documents.
6.2.4. Transaction and Usage Data: Records of financial transactions, stokvel activities, communication logs (where applicable) and system access logs.
6.3 Storage Methods & Security Measures
6.3.1. Encryption: All personal and transactional data will be encrypted at rest (AES-256 standard or higher) and in transit (TLS 1.2 or higher).
6.3.2. Access Controls:
o Access to stored data will be strictly limited to authorized personnel whose roles require it.
o All authorized personnel will operate under unique, auditable login credentials with multi-factor authentication.
6.3.3. Server Locations: Data will be stored on secure servers located in jurisdictions with adequate data protection laws, preferably within South Africa unless otherwise contractually agreed.
6.3.4. Backups: Encrypted backups will be maintained to prevent data loss due to accidental deletion, system failure or malicious activity.
6.3.5. Monitoring: Intrusion detection systems (IDS) and continuous monitoring will be in place to detect unauthorized access attempts.
6.4 Retention Period
6.4.1. All personal data collected under this policy will be retained for a minimum of five (5) years after the user ceases to use the KasiConvocation platform, in compliance with RICA, POPIA and applicable financial regulatory requirements.
6.4.2. The retention period may be extended if:
o Required by an ongoing investigation or legal proceedings.
o Necessary to comply with contractual obligations or regulatory audits.
6.5 Disposal of Data
At the end of the retention period, KasiConvocation will ensure that personal information is irreversibly destroyed, deleted or anonymized in a manner that prevents reconstruction or retrieval, including:
6.5.1. Electronic Data: Secure deletion using industry-approved data wiping methods.
6.5.2. Physical Records (if any): Shredding, pulping, or incineration by an authorized destruction service provider.
6.6 Third-Party Storage Providers
6.6.1. If third-party cloud or hosting providers are used, they must be contractually bound to:
o Comply with POPIA and equivalent international data protection standards.
o Maintain robust encryption, redundancy and breach notification processes.
6.6.2. KasiConvocation will conduct periodic security audits of all third-party data processors.
6.7 Confidentiality Obligations
6.7.1. All personnel handling user data will sign a Confidentiality and Non-Disclosure Agreement (NDA) as part of their employment or contractual engagement.
6.7.2. Breaches of confidentiality will be treated as serious misconduct and may result in disciplinary action, termination and possible legal prosecution.
6.8 Breach Notification
In the event of a data breach involving user information:
6.8.1. Affected users will be notified without undue delay.
6.8.2. The Information Regulator will be informed in accordance with POPIA Section 22.
6.8.3. Immediate remedial actions will be taken to secure affected systems and prevent recurrence.
7. Cooperation with Law Enforcement
7.1 Legal Basis for Cooperation
KasiConvocation is committed to complying with all applicable laws and regulations in the Republic of South Africa, including but not limited to the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 70 of 2002 (RICA), the Protection of Personal Information Act, 4 of 2013 (POPIA), and other related statutes.
In line with these legal requirements, KasiConvocation will cooperate fully with authorized law enforcement agencies and regulatory authorities in investigations involving unlawful activities, fraud, money laundering, terrorism financing, cybercrime or other criminal conduct.
7.2 Disclosure of Information
KasiConvocation reserves the right, without prior notice to the user (where legally permitted), to:
7.2.1. Provide user information including but not limited to identification documents, account activity logs, transaction records, IP addresses and communication metadata to duly authorized law enforcement agencies upon:
o Receipt of a valid court order,
o A lawful written request from an authorized investigative authority, or
o Other legally binding directive as stipulated in RICA or related legislation.
7.2.2. Ensure that any disclosure is limited to the scope and details explicitly required by the applicable legal instrument.
7.2.3. Maintain an internal record of all such disclosures, including:
o Date and time of disclosure,
o Authority making the request,
o Legal instrument authorizing the disclosure,
o Specific data or information provided.
7.3 Interception and Monitoring
Where mandated by RICA or any other applicable law, KasiConvocation may:
7.3.1. Intercept user communications, which may include in-app messages, activity logs, and other relevant communication-related information.
7.3.2. Monitor user activity on the platform, including group savings interactions, transaction history, and login patterns, to assist law enforcement with criminal investigations.
7.3.3. Implement technical interception measures in collaboration with approved government interception facilities.
7.3.4. Restrict interception to:
o The period specified in the interception directive, and
o The specific communication or activities outlined in the directive.
7.4 Suspension, Restriction, or Termination of Accounts
In the event that a user is found to be:
7.4.1. Engaging in activities prohibited by law,
7.4.2. Violating the terms of this policy or the KasiConvocation Terms & Conditions, or
7.4.3. Under investigation for criminal conduct by a competent authority, KasiConvocation may, at its sole discretion:
7.4.3.1. Immediately suspend or restrict account access to prevent further unlawful activity.
7.4.3.2. Permanently terminate the user account, including removal from all associated stokvel groups.
7.4.3.3. Freeze any funds in the user’s account where required by law, pending investigation or legal resolution.
7.4.3.4. Notify law enforcement authorities of such actions, where relevant.
7.5 Safeguards and Privacy Considerations
7.5.1. KasiConvocation will not voluntarily disclose user data to any third party unless compelled by law or with the explicit consent of the user.
7.5.2. All law enforcement requests will be subject to legal review by KasiConvocation’s compliance team to ensure validity before any data is released.
7.5.3. Disclosures will be conducted securely to minimize the risk of unauthorized access or misuse of user information.
7.5.4. Where permissible by law, KasiConvocation may notify the affected user of the disclosure or account action, unless such notification is prohibited due to the nature of the investigation.
7.6 Limitation of Liability
KasiConvocation shall not be liable to any user for any loss, damage, or harm arising from:
7.6.1. Actions taken in good faith to comply with legal obligations under RICA or other applicable laws,
7.6.2. Lawful disclosure of user data to law enforcement, or
7.6.3. Account suspension, restriction, or termination made in compliance with this clause.
8. User Consent
By registering, creating an account, or otherwise using the KasiConvocation platform, users explicitly and voluntarily:
8.1 Consent to the Collection, Use, and Processing of Personal Information
8.1.1. Agree that KasiConvocation may collect, store, verify, process, and use their personal information including, but not limited to, identity details, residential address, contact numbers, email address, biometric data (if applicable) and any documents submitted for the purposes of:
o Complying with the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 70 of 2002 (RICA).
o Enabling account creation, authentication, and secure platform access.
o Preventing fraudulent or unlawful activities on the platform.
o Complying with POPIA and any other applicable privacy or data protection laws; and
o Facilitating lawful cooperation with law enforcement agencies when required by law.
8.2 Consent to Ongoing Verification
8.2.1. Acknowledge and agree that KasiConvocation may, at its sole discretion and at any time during the relationship, request updated personal information or documentation to reconfirm compliance with RICA.
8.2.2. Accept that failure to respond to such requests within the specified period may result in suspension or restriction of account functionality until the verification process is completed.
8.3 Accuracy and Currency of Information
8.3.1. Warrant that all information provided to KasiConvocation is true, accurate, and up to date at the time of submission.
8.3.2. Undertake to promptly notify KasiConvocation in writing of any changes to their personal details, such as residential address, contact number, or identification documents, within seven (7) calendar days of such change.
8.3.3. Accept that failure to keep records current may hinder communication and service delivery and may result in legal reporting obligations.
8.4 Consequences of Non-Compliance
8.4.1. Understand and agree that providing false, misleading, or fraudulent information or failing to update personal details may result in:
o Immediate suspension or termination of the account.
o Blocking of access to platform features, including financial transactions.
o Withholding or reversal of pending transactions.
o Permanent blacklisting from KasiConvocation’s services; and/or
o Reporting to relevant law enforcement or regulatory authorities.
8.5 Withdrawal of Consent
8.5.1. Acknowledge that users may withdraw their consent for the collection, processing, and storage of their personal information by providing written notice to KasiConvocation.
8.5.2. Accept that such withdrawal will result in the automatic termination of the user’s account and permanent loss of access to the platform, as KasiConvocation cannot operate without compliance with RICA requirements.
8.6 Binding Nature of Consent
8.6.1. Agree that this consent is binding for the duration of the user’s active account and for any legally mandated retention period thereafter.
8.6.2. Understand that the continued use of the platform after policy updates constitutes renewed consent to the updated terms.
9. Policy Updates
9.1 Right to Amend
KasiConvocation reserves the absolute right, at its sole discretion, to amend, modify, update or replace any provisions of this RICA Compliance Policy from time to time. Such amendments may be necessary to:
9.1.1. Reflect changes in applicable laws and regulations, including but not limited to the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 70 of 2002, and the Protection of Personal Information Act, 4 of 2013 (POPIA).
9.1.2. Incorporate operational, technological, or security improvements to the KasiConvocation platform.
9.1.3. Address emerging risks, threats, or misuse of the platform.
9.1.4. Improve clarity, user experience, or procedural efficiency.
9.2 Method of Notification
9.2.1. KasiConvocation will notify users of any material changes to this Policy through one or more of the following channels:
o Email communication to the registered email address of the user.
o In-app notifications or pop-up prompts on the KasiConvocation mobile and/or web platform.
o An updated version of the Policy posted on the KasiConvocation official website and/or within the mobile application.
9.2.2. Material changes are defined as those which significantly alter user rights, obligations, or the scope of personal data collection, storage, or sharing.
9.2.3. Minor amendments, typographical corrections, or changes for drafting clarity that do not materially impact user rights may be implemented without prior notification but will still be reflected in the most recent version of the Policy.
9.3 Effective Date of Changes
9.3.1. Unless otherwise specified, all changes to this Policy will become effective immediately upon publication via the channels described above.
9.3.2. For material changes, the effective date will be clearly stated, and users will be given at least 14 calendar days’ notice prior to the effective date, unless urgent compliance with law or security concerns require immediate implementation.
9.4 User Responsibility
9.4.1. It is the user’s responsibility to regularly review this Policy to ensure awareness of the most current version.
9.4.2. Continued access to or use of the KasiConvocation platform after the effective date of the updated Policy will constitute full acceptance of the amended terms.
9.4.3. If a user does not agree with the updated Policy, they are entitled to discontinue use of the platform and request account termination in writing prior to the effective date of the amendments.
9.5 Version Control and Archiving
9.5.1. KasiConvocation will maintain a version history of this Policy, indicating the date of each update and a summary of changes made.
9.5.2. Previous versions will be archived and made available to users upon written request, for a minimum period of 5 years after being replaced.
10. Contact Information
If you have any questions, concerns, or require clarification regarding this RICA Compliance Policy, the identity verification process, or any matter relating to your compliance obligations as a user of KasiConvocation, you may reach out to our designated Compliance Office through the following official channels:
Primary Contact: KasiConvocation Compliance Office
• Email (Preferred): 📧 support@kasiconvocation.com
o Email is our primary communication channel for record-keeping and compliance tracking purposes.
o When sending an email, please include the subject line “RICA Compliance Inquiry” and provide your full name, registered mobile number, and a clear description of your request or concern.
o We aim to acknowledge all email correspondence within 48 business hours.
• Telephone Support: 📞 +27 61 428 0018
o Available Monday to Friday, 09:00 to 17:00 (SAST), excluding public holidays.
o Phone support is for urgent matters or to request guidance on documentation submissions. Please note that identity verification cannot be completed over the phone we will require written and documented proof via email or secure upload.
• Physical Correspondence (If required):
KasiConvocation (Pty) Ltd
136 2nd Street, Randjespark, Midrand, Gauteng, South Africa 1685
Important Notes:
• All communications related to RICA compliance must be directed to the Compliance Office only; other departments are not authorized to process compliance-related documentation.
• For your privacy and security, we will only discuss account-related details with the registered account holder once identity verification is confirmed.
• We will never request your password or confidential login details. Any such requests should be reported immediately to the Compliance Office.
• If you believe your personal information has been compromised, or if you receive suspicious communication purporting to be from KasiConvocation, please report it immediately via the above contact channels.
Response Commitment:
We strive to provide a clear and comprehensive response to all RICA-related inquiries within 5 business days of receiving the request, unless further investigation or documentation is required.